A Letter from VPP’s CEO, John McDonough, to the VPP Community at the beginning of the Coronavirus Pandemic

Every partner hospital is different, and so are we!
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VPP Community,

“Uncertain times.” “Unprecedented times.” “There is no playbook.” We’ve all heard these phrases over and over again. I know we’re all feeling scared, anxious, and overwhelmed by what the future holds amid the COVID-19 crisis. While it’s true that we are in a time of great uncertainty, there are still some things that I am quite certain of, so I thought I’d spend a little time today sharing them with you. I am a true believer in transparency, and my hope is that shedding some light on all the things we are doing from our remote offices will help us wade together through these uncertain waters.In a time of deep uncertainty, these are the things I know to be true:

  • I believe in this team and in partnership more than ever. While the COVID-19 virus has led to global economic uncertainty, VPP’s senior management team is working around the clock, nights and weekends, to make absolutely sure that we can, and will, weather this storm. I’ve worked with a lot of leadership teams over my 30+ years in healthcare, and I want to reiterate that I have every confidence in not only this executive team, but this group of partners and managers to lead us through these difficult times.
    The strength that comes from our ability to make decisions jointly with our hospitals, and our ability to pivot quickly is unparalleled in the profession. I am so proud of all the good work we’ve done and will continue to do to rise to this challenge. Partnership has been a true asset to us all during these times.
  • Safety is our #1 priority, and it guides every single decision we make. I want to say it again, clearly and with certainty, the safety, health, and wellbeing of our staff is absolutely, and above all else, our #1 priority.
  • It is more important than ever that we are able to provide clinical care to our patients. We will do everything we can to safely remain open and available to our patients. This is a time to recommit to our core purpose – to enhance our partners’ abilities to provide outstanding companion animal care. I am so proud of the work we’ve done so far to quickly adapt in a rapidly evolving situation, which has allowed us to continue to see animals who are in need of care. We’re more agile than we realize, and the ability to shapeshift in these times is one of the most important ways in which we’ll endure.
  • The only way we get through this is together. As one team. I truly believe in VPP, and its people. I can’t promise that this will be easy, there are many tough decisions businesses around the country will need to make, but I can promise that in the coming weeks and months I will do everything in my power to ensure that the choices we make will be made thoughtfully, together, and always with our core values at heart.

There is one other thing I am sure of. This will change us. We can all recall challenging times in our lives where we questioned if it would ever get better and struggled to find hope. We can look back and see how those times helped shape us and made us stronger. I am committed to you. I am committed to our purpose. I am committed to finding our new normal, together, on the other side of this, and coming back stronger than ever.I am always a phone call away.

Stay well,

John

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